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Appointments and Scheduling

When you are hurting, time is of the essence. That is why we offer same day service, online health and medical history forms, convenient office hours and emergency appointments. In addition we are available to answer questions or help our patients through an emergency situation. The after hours phone number is 585-258-3353.

Financial Information

We strive to deliver the finest care at the most reasonable cost to our patients.  Payment is due at the time service is rendered.  If you have any questions regarding your account, please call (585) 381-2200.

For added convenience we accept:

  • Cash or check
  • Credit card : Visa, Mastercard, American Express & Discover  
  • Excellus, Blue Cross/Blue Shield  
  • Care Credit                                                

                    CareCredit Logo

         We are pleased to offer Care Credit to our patients. Care Credit is a convenient, no initial payment, low monthly payment plan for dental treatments. Offering Care Credit  allows us to make the treatment you need  affordable.  For more information or to apply online log on to Care Credit.


          As a courtesy service to you, we are happy to submit your claim to your dental insurance carrier. We ask that you provide us with all of your insurance information at the time you schedule your appointment.  Be advised insurance companies routinely indicate that coverage verification does not guarantee paymentAt the time of service, you will be responsible for the full fee.   We will submit all insurance forms with reimbursement mailed to you. 

          Patients with Excellus/BCBS will be responsible for the patients portion as determined by BCBS at the time of treatment or soon thereafter. If your benefits are exhausted, maxed out, placed under review and denied, YOU ARE REPONSIBLE FOR OUR PRIVATE FEE SCHEDULE NOT THE EXCELLUS RATE.

  Missed appointments

         The quality of your care is very important to us.  As a result, we do not "double book" our patients so that we can focus only on you.   Once an appointment has been made, this time has been reserved exclusively for you with the appropriate staff to serve your dental needs. We would appreciate  24-48 hours notice prior to canceling.